Hardwired Transformer for Ring Wired Video Doorbells

Replaced an old ring camera with a new ring camera 4k pro. I had to replace my old transformer with the new ring transformer. It was a quick swap out and as soon as I turned the power back on the ring camera was online. Definitely recommend getting this transformer for newer ring cameras.

Our Ring Pro 2 kept going offline, much to our annoyance. When checking device health in the Ring app, power output was level 2. We bought the transformer and the doorbell immediately reconnected and has been fine ever since. Our old transformer was original to the house, almost 50 years old. Super easy to change out and now shows power output at level one. A low cost solution to a vexing issue.

Perfect fit, I didn’t install it, but the electrician that did, didn’t even cut the power off. He showed me where it was for next time, should in case. Now my ring does not say it needs power.

Worked fine, but is on the low end of what is needed for the ring HD doorbell. No issues this far.

I have had to buy about 5 of these. Not bc they are bad quality, but bc all my ground wires in the elec box outside needed to be tightened. These transformers kept blowing. Not the fault of the company. If you are having the same issue, check to see if the grounds in your box need to be screwed in tighter.....every one of mine did. Jeez....

Works perfectly

Bought the new Ring Wired Doorbell Pro (was the old wired Doorbell Pro 2), delivered and installed immediately (July). Also bought the recommended “Ring Hardwired Transformer for Ring Wired Video Doorbells” accessory shown on their website for this doorbell and sold through Amazon (it was the only transformer listed, and it clearly stated it supports my doorbell). Had it all installed by a licensed electrical company. It worked for a couple of test rings, electricians left. That same day, the doorbell stopped working (visitor knocked on our door, said he rang bell) and I noticed the transformer was humming nonstop, then periodically throughout the day/night the transformer would make electronic feedback noise like the sound made when squishing bubble wrap together. Two more trips by the electrical company, unscrewed and reattached all the wires (good) and it worked for about 2-3 tries, they leave, the doorbell quits, doorbell ring light wouldn’t stay lit, transformer humming returned, and the electronic feedback came back. The video was stellar quality and no lag (not a wifi issue). Troubleshooting on the Ring app all during this 60-day interval of electrician visits and me trying to research problem, the Ring app was showing a warning for my doorbell that said I had a “level 3 Power Output - transformer underpowered”, that it would cause problems with my doorbell and I should consider upgrading the transformer. Ring only sells one transformer, the one causing the low-power -output warning. the very first “Ring’s Troubleshooting Tips” that is shown after the Level 3 warning explanation is this “Confirm that your transformer supplies 16-24VAC, 50-60Hz, 40VA”. The Ring Transformer on their website is 16VAC, 60Hz, 30VA. I’m underpowered 16V to (need) 24V, and 30VA to (need) 40VA. This recommended, underpowered Ring transformer is the only transformer Ring sells for doorbells (not sure if they sell any for other products but I only care about ones for doorbells). Further, I did a search on “Does Ring Make a 40VA transformer? I’ve cut/pasted the answer here: “AI Overview No, Ring does not manufacture a specific 40VA transformer, but they recommend or require a 24V 40VA transformer for their wired video doorbells, which are available from various other brands.” This was a Google search you can do. Called Tech Support - we cleared up it was not a wifi issue, it’s a transformer issue. After consulting with his Supervisor for about 15 minutes, he said they’d ship me a replacement transformer. He ignored my question asking if it would be a more powerful (24V, 40VA) unit as recommended by their own troubleshooting tips, but he ignored the question and said it would ship out today, was there anything else I needed help with, hurrying me off the phone. I decided if I didn’t get a transformer with the right power ratings, I’d write this review to alert others. Well, they shipped the VERY same power-level transformer that I bought the first time, and the shipment email said this: Part(s) Type: • Hardwired Transformer (North America ONLY / For use with chimes!) The tech support guy knew I did NOT have Ring’s Chimes accessory (we reviewed my registered equipment), I have a pre-existing “ding-dong” ringer. Besides, the more devices and accessories added to a transformer, the higher the power capacity (input) needed by the transformer to meet the devices/accessories power (output) requirements to make them all work right. I was sent “something” to placate me which surprises me about a respected company like Ring. But, the fact remains that Ring doesn’t make/sell the right transformer for their doorbell. Worse, their online Tech Support clearly states that’s why the doorbell may not work right and why (with certainty) I’m getting a Level 3 - Underpowered warning. Huh? This is madness. For Plan B, I just purchased a 24V, 40VA transformer on Amazon from another provider (not Ring) that specifically states it supports virtually every type of Ring doorbell made, wired or not. I bought it after seeing that Ring shipped me the same replacement transformer yesterday. I should have it installed tomorrow and will update on success or failure at solving my Level 3 problem and humming/electronic feedback noise issues with my existing Ring transformer.

Works as prescribed. Easy to install. Definitely would recommend especially if you have an older home that doesn't the transformer power.