Question 1

What's the weight on each luggage?

Accepted Answer

6.8lb

Question 2

Was I supposed to get a key with my luggage?

Accepted Answer

Dear customer,

Thank you for your reaching out.
We understand your concern and I'm here to help.

LUGGEX Carry On Luggage is designed with TSA Lock, so there's no need to use the key.

Do you want the key for the lock in the picture? If so, this is a TSA lock as well as a customs lock. The key for the customs lock is officially used and only the Customs Agent could own it. Generally, you can’t buy the key for the customs lock so we don’t provide a key to this luggage as well.

We hope you can understand and we are sorry again for the inconvenience this might cause.
Does did above solve your issue? If not, please feel free to let us know. 
LuggeX values every customer’s experience and strives to meet your satisfaction.

Best Regards,
LuggeX Customer Service Team (LCS).

Question 3

How to set the digit? Why my old luggage is easy to open?

Accepted Answer

Dear customer,

Glad to see you and thanks for reaching out!

Pls follow us to set the digit, which also solve the "easy open" problem.

The original combination is 0-0-0.

1.Turn the dials to the correct combination.

2. Press down the button by a tool, set the new combination (e.g.:8-8-8), then pull the square part.

3. Lock the case again, and now you can open the lock with the new combination.

Please remember your personal combination by heart.

Remember to turn the Dials to any wrong combination, so the luggage won’t be open easily.

If there is any issue Please feel free to let us know. The customer service team will respond within 12H.
Have a nice day!

Best Regards,
LuggeX Customer Service Team (LCS).

Question 4

What are the INTERNAL DIMENSIONS of the 22 inch carry on?

Accepted Answer

20 inches

Shell Type	Hard
Material Type	Polycarbonate (PC)
Item Weight	6.4 Pounds
Storage Volume	30 Liters
Item Dimensions L x W x H	8"L x 14"W x 18"H
Size	Carry-On 16-Inch
Theme	luggage
character	Black
Pattern	Expandable Hardside Suitcase with Wheels
Color	Black
Strap Type	Adjustable
Number of Handles	2
Number Of Pockets	4
Lock Type	Combination Lock
Capacity	35 Liters
Handle Type	Carrying Handle
Additional Features	TSA Lock, Lightweight, Expandable, Telescoping Handles, Zippered Divider
Wheel Type	Spinner
Number of wheels	8

LUGGEX Luggage with Spinner Wheels - PC Expandable Hard Shell Suitcase, Charcoal Metallic, Carry-On 16-Inch, Expandable Hardshell Luggage With Spinner Wheels

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