Question 1

Why doesn’t it let me connect to my amazon Alexa

Accepted Answer

https://www.youtube.com/watch?v=WvwsPFpZG-o&t=1s
Please first check your device setting , if the remote control is on , we won't connect with Alexa, we need to connect to wifi , then we can connect to Alexa .
In this case , please contact us via email: marrynexlux@outlook.com 
Best Wishes
Chris

Question 2

I made dance-to-music work using Magic home microphone option. Just wondering how to make Alexa do it?

Accepted Answer

hello , could you please contact us via FB : Nexlux , so we can solve your problem ASAP? 
Or you can send us an email: marrynexlux@outlook.com 
Best Wishes
Chris

Question 3

If the power supply is upgraded to run 4 strips, can they all split after the RGB controller to sync the color and conrol?

Accepted Answer

hello , we are unable to connect them together , you can buy a 1-4 Splitter to splitt them . 
And for a wifi controller , we can connect max two 32.8ft strips . 
DO you mind contacting us via Fb (Nexlux) or email , so we can know more details and offer a better solution ？
Best Wishes
Chris

Question 4

My lights will not turn on at all after I plugged in everything, wondering why they aren’t working?

Accepted Answer

hello , in this case , please do the following test , and contact our customer support Chris, ( marrynexlux@outlook.com ) 
1 WE need to connect them in a correct direction , the red arrow of the wifi controller must be aligned with the "+" side of the light strip
2 WE need to take off the plastic film when you are using the IR remote , and you can install the APP to have a test .
3 We can try to reset the wifi controller by 4px power cycle . 
4 We can connect the strip directly with the power adapter without using the wifi controller . ( one of the 4 pin connector directly into the deep side of the power adapter , liek this video : https://www.youtube.com/watch?v=aqNUeyBJ1uk) 
And if you still have any problem, you can find us on FB (Nexlux) via email, or via Youtube .

Thank you 
Chris

ASIN	B078N9HJFV
Additional Features	Dimmable, Merry Christmas Gift
Brand Name	Nexlux
Color	Black
Connectivity Protocol	APP, Alexa, Google Assistant, IFTTT
Control Method	App
Controller Type	google_assistant
Customer Reviews	4.3 4.3 out of 5 stars (940)
Form Factor	Strip Lights
Included Components	Light kit inlcuded
Indoor Outdoor Usage	Indoor
Item Dimensions	7 x 7 x 2 inches
Item Length	16.4 feet
Light Color	Multicolor
Light Source Type	LED
Manufacturer	Nexlux
Manufacturer Part Number	YPL0064M
Material Type	Non-waterproof
Model Number	YPL0064M
Number of Items	1
Number of Light Sources	150
Number of Packs	1
Occasion	Christmas, Halloween
Power Source	DC
Product Style	16.4ft Non-waterproof
Seasons	autumn, winter
Theme	Music
Unit Count	16.4 Feet
Voltage	12 volts
Water Resistance Level	Not Water Resistant
Wattage	18 watts
Wireless Communication Technology	Wi-Fi
hanging_pattern_layout	Linear

16.4ft non-waterproof wifi light

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