How to you use this solution. I didn't get any instructions and now sure how to use and how much?

Hi, mix 50ml with 1l water, heat until fizzing, leave for several minutes, rinse twice before using. That's for kettles. Instructions are hidden inside the sticker at the back, try peeling it off from bottom right corner. Best wishes, Ola

I have a discount code that came with the kettle i purchased. how do i claim this as there is nothing relevant on the russell hobbs website.

Had the same problem, so contacted Russel Hobb’s Customer Service. They replied that web site was undergoing reconstruction and to call 0345 658 9700 to order. The price for the discounted descaler is £0.88 and postage would be £2.30, this brings the total price to £3.18. as of November 2019

I have managed to screw off red lid, and open bottle, but it leaves a plastic lid underneath, and I cannot get it to shut again now.

the white plastic should be in side the red top .hope this helps ..

Can I use this on my plastic kettle model no. 21401

The description says it's designed for use in kettles, coffee machines and steam irons, so i would say yes. My coffee machine is mostly plastic and this hasn't caused me any issues. It's good stuff.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Russell Hobbs Descaler

Product ID: 49718656

Details

Brand
Russell Hobbs
Item form
Cream
Item volume
0.25 Litres
Material feature
non vegetarian
Number of items
1
Scent
Odourless

📏Precise measuring aid on cap

⏱️Destroys limescale in under 10 minutes

🛡️Child-proof safety lock cap

Description

🧼 Keep your brew flawless and your appliances young—fast, safe, and smart!

PRECISION DOSING - Built-in measuring aid guarantees the perfect amount every time, no waste.
ODOURLESS FORMULA - No harsh smells—clean your appliances without the chemical assault.
SAFETY FIRST DESIGN - Child-proof cap ensures peace of mind in busy households.
RAPID LIMESCALE REMOVAL - Say goodbye to buildup in just 10 minutes, keeping your appliances running like new.
PROLONG APPLIANCE LIFESPAN - Extend the life of your kettle, coffee machine, and steam iron effortlessly.

Russell Hobbs Descaler is a fast-acting, odourless cream formula designed to remove limescale buildup in kettles, coffee machines, and steam irons within 10 minutes. Packaged in a 250ml child-proof bottle with a built-in measuring cap, it prolongs appliance life and improves performance, making it an essential maintenance product for any modern kitchen.

Specifications

ASIN	B00G7NUYJQ
Best Sellers Rank	35,265 in Grocery ( See Top 100 in Grocery ) 129 in Coffee Machine Descalers 3,444 in Household Cleaners
Brand	Russell Hobbs
Brand Name	Russell Hobbs
Capacity	0.25 litres
Contains Liquid Contents?	No
Customer Reviews	4.4 out of 5 stars 1,532 Reviews
Item Form	Cream
Item Type Name	Russell Hobbs Descaler
Item Volume	0.25 Litres
Item form	Cream
Item volume	0.25 Litres
Manufacturer	Russell Hobbs
Material Features	non vegetarian
Material feature	non vegetarian
Model Number	21220
Number of Items	1
Part Number	21220
Scent	Odourless
Size	250 ml (Pack of 1)
Special Features	Descaler
Specific Uses For Product	Coffee Maker
Specific uses for product	Coffee Maker
Surface Recommendation	Plastic
Unit Count	250.0 millilitre

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

View all Trustpilot reviews