Dock Pro Sleep System – Industry Leading Cooling & Heating Mattress Topper, Automated Temperature Changes: 55-115°F, (Cal King (84” L x 72” W))

I am very familiar with this brands sleep systems I have had both the original Chilli pad and the Ooler. First to start with the good, this product really cools the bed unlike the other two it is very effective. Now with the bad the product quality on this $1300 machine is garbage. The first unit I received made a subtle but constant and distinct electrical whine sound all night. The replacement machine does the same. I also measured the noise level and the manufacturer advertises 41 to 47 decibels but it’s trivial to verify and the decibals is actually 70-80.Now on top of all that the second unit I have is constantly leaking all over the floor.

Use caution - company is in turmoil and refusing to respond and address issues with the product. I bought a WE system, and had constant issues with these, including being shipped a defective dock that had bad solder issues. I have the last replacement still sitting here unplugged as it's sucking in air and not moving water - no response from support.Great concept, but we need a company that supports their customers and their products to lead the way, at the moment, it's not sleepme.-- Older reviewLoving this product as I'm always too warm and my partner loves a heated bed. With the two separated areas we can have our preferred temperature.There are minor issues I came across during the first few days, for some reason I had to pull the power for ~30 seconds to get them back online, this could be a software update that didn't handle starting up correctly again. Also after some power outs they go to bluetooth pairing for some time which means they don't jump back onto Wifi. This can be fixed by press and hold Power to go to airplane mode (no network) then again to enable Wifi and they'll connect pretty quick.Once they fix those few software issues, this will be a better product.Product request... heat rises, cold falls, consider a blanket with the water tubes for cooling.....

Works well but I have to convert to F° and can only be used in manual mode because the app does not connect which is a bit of a pain having to wake up in the middle of the night to switch off and on to adjust temperatureCustomer service is non existent so if anything goes wrong you are stuck with an expensive piece of “equipment” - lucky for me the only thing gone wrong is manual control. Sanitising solution is expensive.Great concept I wouldn’t buy again if this fails

Received my Dock Pro today and excitedly hooked it up, as we are in the middle of a heat wave here. I went though the instructions, put the chillipad on the bed, plugged in the unit and filled it with distilled water. So far so good, I was able to power it up, heard it start to fill up the chilipad and I was able to connect it to my app and to wifi.This is where the problems start. Once I completed setup, I began to slide it under my bed (the recommended location in the instructions). As I did this water began to pool beneath the unit. I immediately unplugged it from the power and the chillipad and took it to the sink to try and figure out where the leak was coming from (perhaps I hadn't seated the hose properly?). I was shocked to see that water was literally leaking out of every hole, crack, and crevice on the bottom of the unit. My best guess was the inner reservoir was compromised somehow and allowing water to leak into the inside of the unit, which needless to say is an extreme fire hazard given all the electrical components inside.What is even more amazing to me is that the Dock Pro seems to have no means of detecting leaks and will blissfully keep running even as water pools beneath (and inside the unit). This is downright careless construction with potentially devastating consequences, and I will never be buying a product from Chili/SleepMe again. I advise anyone looking at this product to look elsewhere as well.

SummaryEasy to set up, cools and warms better than the Ooler, better scheduling app than the Ooler, a bit less cushy than the Ooler but still comfortable, Google Assistant integration is great (more on that in the last paragraph.)Full ReviewI've been a Ooler user for a few years and decided to upgrade to the Dock Pro. The Ooler worked fine but I kept hearing that the Dock Pro cools better. I live in an area where Fall and Spring is unpredictable weather. So there are times when I don't have AC's in the windows but it does get unbearably hot for a day or two. This is where a sleep system comes in handy. The Ooler worked but if it was 70+ degrees in the bedroom and I wanted to bring the Ooler down to between 60-65, sometimes it wouldn't even get there. Especially if I was already in bed (more on that later.)So far, the Dock Pro is able to keep up. Upon initial setup, the temp in the room was 70 and the Dock Pro defaulted to that temp. I turned it down to 65 and it took about 15 mins to fully get down to that temp. Speaking of setup, I did not find this difficult at all. Put the mattress pad on, connect the hose to the pad and the Dock Pro, plug it in, take the cap off the reservoir, power it in, add the cleaning solution to the reservoir and then fill with water. The unit will draw water into the pad as you are adding it so you'll see the level going down if you are pouring slowly. Eventually the pad will fill and you continue to fill the reservoir til it is full. Once water was added, I downloaded the app, went to add device and the Dock Pro appeared. Connected and good to go. The first thing that app suggests is creating a schedule.Setting up a schedule on the Dock pro is much easier or more intuitive I guess, than in the Ooler app. Basically for those unfamiliar, you can pick days of the week, a start time/temp, an end time/temp and then any time/temperature changes throughout the night as you see fit. The app makes some suggestions along the way. You can also set it to warm up as a wake measure. It will continue to raise the temp starting 20 mins before your set wake time. One thing I was hoping for and had always wanted in the Ooler app was the ability to copy a schedule so I could make minor tweaks for weekends vs weekdays. Unfortunately they still haven't added this in. So you have to manually create a new schedule from scratch rather than copy and tweak the first for example. Would have been so much easier to copy and change the wake time or turn off the wake alarm.Other differences from the Ooler worth noting?1. I found the Ooler to be relatively quiet. I always kept it on the silent mode unless I was struggling to get the temps down in warmer weather. In the quiet mode there was still a faint fan noise but nothing problematic. The Dock Pro doesn't have any sound levels to adjust but the sound isn't much more than the Ooler's quite mode. The Dock Pro is more of a white noise sound than a fan sound though. Similar audible level but just a different sound. Either one gets drowned out by my bedroom fan.2. As for cooling, the Ooler would have trouble, on hot days, getting the temp down. Especially if I was already in bed. To remedy this, I would make sure I have the covers over the pad at night before the Ooler started. I would also set the bed time to a half hour before my actual bedtime. This would put less strain on the Ooler to cool things down before I added my own body temp. With the Dock Pro, this seems less necessary. It's still a good idea to get your bed ready for you though.3. The Dock Pro pad isn't uncomfortable but I found the Ooler to be more comfortable. It has a little more quilted feel on top. Despite being able to feel the tubes ever so slightly on the Ooler, it did feel better. Although, having said that, the Ooler pad shifted more and would have to be readjusted occasionally. Both pads have two straps that loop under the mattress. The Dock Pro though adds some stretchy fabric at the head and foot of the pad that stretch along the sides of the mattress. This seams to hold it in place better.Lastly, after 3 or 4 days, so far no leaks. Knock on wood. I am also using an adjustable bed. Chilisleep said there were no problems with this but I still had my concerns. Eight Sleep doesn't recommend it with their mesh pad and seeing that the Dock Pro moved this way, I had my doubts. This was one of the main reasons I have gone with the Chilisleep products. So far so good with having both the headrest and foot of the bed elevated. Pro tip, it's October as of the writing of this review, if you are on the fence with this and have concerns with leaking, now might be the opportune time to order from Amazon. They have their extended return policy for the holidays so it's kind of like getting a 3 month trial period. This way you can return up until the end of January if any issues arise, instead of dealing with the manufacturer. That's honestly what pushed me to order. There seams to be quite a few reviewers complaining about leaking. That was also the case for the Ooler though too. And I sometimes wonder how careful these folks are when installing though.I almost forgot the best part, the Google Assistant integration. This is something the Ooler didn't have and could probably never do since it connected via BT. The Dock Pro connects via Wifi which allows for smart home integrations. Alexa isn't available yet but with Google Assistant I can wake in the middle of the night and ask Google to raise the temperature if it's too cold. With the Ooler, I would have to roll over, reach for the phone, open the Ooler app and change the temp. I haven't gone through and done so yet but I suspect this could lead to some IFTTT set ups. This is similar to what the Sleepme tracker would do but that's a paid subscription.