Question 1

I am having trouble finding a way to access the programming. Any ability to download from a website? Need this for event tomorrow....

Accepted Answer

Hello Paul Lathrop,

Here are download links for your reference :
- http://huidu-cn.oss-ap-southeast-1.aliyuncs.com/HDSmart_V3.7.exe
- http://download.huidu.cn/download/HDSmart_V3.7.exe

Please contact us by email if any query, thanks.

Happy iShop service team

Question 2

“no devices found”. i’ve tried with multiple cables and on different pcs. it does show up as a storage device. help?

Accepted Answer

Greetings . . . Reviewer,
My Green Name tag came with a 4 inch white cable which can be used to charge and program messages.  The cable has a typical USB connect on one end, and a rather flat 1/4 wide connector going to the Green LED device.  If you lost the cable, try writing the SOCW company you order through for a replacement. Or you can try going down to your local IT Shop to see if they have any cables that fits the LED Name tag device.  Take care . . . SacMac

Question 3

Which version software is the newest 2018 and why does it say “ unable to find device” after saving?

Accepted Answer

The latest version I could find (v3.7) can be found here: 
 http://download.huidu.cn/download/HDSmart_V3.7.exe

As for not being able to find it, make sure your on v3.7 or higher. You can also try Unplugging it and plugging it back in. If that doesn't work. Try using a different USB port or a different cable.

Question 4

The software crashes upon installing saying that the files are corrupt. How do you overcome that?

Accepted Answer

Dear Customer,
Not sure if the USB cable problem resulted in this failure, please try to use another USB cable that working well in other device(Android port) and try again, send email to us to share the result, we will work with you to solve the problem.

Thanks.
Happy iShop service team

Manufacturer	SOCW
Brand	SOCW
Item Weight	1.6 ounces
Product Dimensions	4.4 x 3.1 x 0.7 inches
Item model number	B001
Batteries	1 Lithium Polymer batteries required. (included)
Is Discontinued By Manufacturer	No
Color	Hd Smart - Led Name Tag (Blue)
Material Type	Polycarbonate
Size	1144 pixel dot and 8523mm
Manufacturer Part Number	SOCW

Blue LED Name Badge,SOCW Reuseable Price Tag Rechargeable LED Business Card Screen with 44x11 Pixels USB Programming Digital Sign Temperature Display for Restaurant Shop Exhibition Nightclub Hotel

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