Question 1

did anyone else's come with bubbles? if so how did you resolve this?

Accepted Answer

Dear Customer，
Is the sand blocked completely by air bubbles?
The sand slowly flows down through the crevices of the bubbles to form beautiful patterns.
If the sand is blocked by bubbles, you can slowly rotate or adjust the size and density of the bubbles to achieve the effect you want. 
At the same time, you can also use a needle tube to add or remove air to it to change the size and number of bubbles.
There is a small hole in the black circle, you can find it by looking carefully.
This requires plenty of patience, don't worry. 
If you have any other questions, please contact us in time！
Sarah

Question 2

What gauge syringe do I need to use to adjust bubble/water levels?

Accepted Answer

Hello, I recommend you to use a 2.5ml or 3ml syringe. In addition, when extracting bubbles,add or take out very little at a time.

Question 3

How long does this take to settle?

Accepted Answer

Dear Ilene Sussman，
 If the sand flows quickly, the flow will end in a few minutes, while the sand flows slowly and will end in a few hours.
 The speed is determined by the degree to which the air bubbles block the sand. 
 Sersha

Question 4

Would have been nice if it came with instructions.  I have way to mant bubbles.  Please explain how to resolve this.

Accepted Answer

Thank you for your suggestion very much, we will upload the relevant operation video as soon as possible. I suggest you try the following
    1. Keep it vertically on the horizontal desktop and wait for all the sand to fall for at least 10 minutes.It is important to compact the sand on the bottom.
    2.Hold with both hands, tilt 90 degrees and shake horizontally left and right,make the large bubbles shake into small bubbles.
    3. Purposefully arrange the small bubbles in a straight line to block the sand, and then place it vertically, so that the sand can flow out of the bubble gap.
   4. In this way, a beautiful three-dimensional landscape is obtained.

Note: If it still can't flow down due to too many air bubbles, we need to draw out a little air with a syringe and try it slowly by ourselves. (Due to safety reasons, this product does not come with a syringe, you need to buy it yourself.)

ASIN	B08SVQ9D49
Additional Features	Dynamic Display
Age Range (Description)	Adult
Age Range Description	Adult
Art Craft Kit Type	Sand Art Picture
Best Sellers Rank	#30,235 in Toys & Games ( See Top 100 in Toys & Games ) #146 in Executive Desk Toys
Brand	Muyan
Brand Name	Muyan
Color	Black
Customer Reviews	4.2 out of 5 stars 1,520 Reviews
Global Trade Identification Number	06222057442006
Included Components	Craft Sand
Item Dimensions	13.8 x 11.85 x 2.4 inches
Item Weight	0.3 kg
Item dimensions L x W x H	13.8 x 11.85 x 2.4 inches
Manufacturer	Muyan
Manufacturer Part Number	ISA01F-MY
Material	Crystal
Material Type	Crystal
Model Name	MYSA07BLACK
Model Number	ISA01F-MY
Number of Pieces	1
Product Style	Round
Seasons	All Seasons
Size	7 Inch
Subject Character	Sand
Theme	Sand
Warranty Description	60

Muyan Moving Sand Art Picture Sandscapes in Motion Round Glass 3D Deep Sea Sand Art for Adult Kid Large Desktop Art Toys (Black, 7 Inch)

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